Pharmelle Ltd T/A The Body Composition Clinic

For your Initial Consultation or Initial Consultation + Investigation, payment is made at the time of booking.

For Ongoing Monthly Care, there is no automatic or recurring charge. Each month, you receive an invoice for your next month of care, which must be paid before your next appointment. You are only ever charged when you choose to pay an invoice — nothing is deducted without your action.

This policy explains how refunds work once a payment has been made.

Cancelling or Rescheduling an Appointment

Please give us as much notice as possible if you need to cancel or reschedule your appointment

Initial Consultation

If you cancel or reschedule more than 48 hours before your appointment, your fee will be refunded in full.

If you cancel or reschedule within 48 hours of your appointment, your fee is non-refundable.

At a glance

• More than 48 hours’ notice: Full refund.
• Within 48 hours: Non-refundable.

Initial Consultation + Investigation

If you cancel or reschedule more than 7 days before your appointment, your payment will be refunded in full.

If you cancel or reschedule within 7 days of your appointment, your payment is non-refundable, as investigations will already have been arranged on your behalf.

At a glance

• More than 7 days’ notice: Full refund.
• Within 7 days: Non-refundable.

Ongoing Monthly Care

Your invoice for the coming month is issued when your next appointment is booked and must be paid at least 7 days before your next appointment. If payment is outstanding, your appointment and treatment will be placed on hold until payment has been received.

If you have paid for your next month of care but decide to stop treatment more than 7 days before your scheduled consultation, that month’s payment will be refunded in full.

If you cancel within 7 days, your payment will be refunded less a £80 Programme Administration Fee. This covers the administrative and clinical preparation already undertaken to support your ongoing care.

Once your monthly consultation has taken place, your ongoing monthly care has been delivered and that month’s payment becomes non-refundable.

At a glance

• Invoices are issued monthly and must be paid at least 7 days before your next appointment.
• More than 7 days’ notice: Full refund.
• Within 7 days: Refund less the £80 Programme Administration Fee.
• After your monthly consultation: Non-refundable.

Exceptional Circumstances

If you need to cancel or reschedule outside these terms because of a medical emergency, bereavement, or another exceptional circumstance, please let us know. We will always do our best to help and will consider each situation on its individual merits.

Requesting a Refund

Please email bookings@bodycompositionclinic.co.uk with your full name, the payment in question, and the reason for your request.

We aim to acknowledge refund requests within 3 working days and process any eligible refund within 14 days.

Stopping Treatment

If you decide to stop treatment, we kindly ask that you let us know, even if you do not intend to continue your care with us.

This helps us ensure continuity of care, update your clinical records appropriately and, where necessary, communicate with your GP or other treating clinicians so that your ongoing care can be managed safely.

For your safety, we recommend that you do not simply stop treatment without informing us.

Nothing in this policy affects your statutory rights as a consumer.